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Returns, Cancellation, Refunds and Exchanges

Good day, valued customers! We want you to enjoy your shopping experience with us. Find the details here on how to return, cancel, refund or exchange your purchase made.


Insurance

    1. All outbound orders are insured 100%. If they arrive damaged or missing in delivery, we will replace the item at no cost to you.
      1. Just contact us at [email protected] if you have not received the item by the 5th week.
      2. Send us an email with picture of the damaged item.
    2. We are not liable for the missing items if you have put the incorrect or incomplete name and address.

    Returns

      1. Our return policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. For exchanges, you will be paying the shipping fee of the exchanged item.
      2. Once your return is received and inspected, we will send you an email to notify you that we have received your item. Upon receiving it, we will do a mandatory review and determine whether or not your item is accepted for exchange or a refund. You must pay for tracking so that we can confirm your shipment (we will cover the expenses if the fault is ours). Shipments without tracking number will not be refunded if lost during delivery.
      3. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Exchanges

        1. For the Rings, if you received the item and it does not fit, you can exchange it to larger or smaller size. If you are unsure about your ring size, just email us at [email protected]. Please see link for How to Measure your Ring Size.
        2. For T-Shirts and Hoodies, if it does not fit you, you can exchange it to larger or smaller size. Just email us at [email protected].
        3. For damaged and defective times, you can exchange it for the same item, send us an email at [email protected]
          1. After sending the item to the given address, please email and provide us the Tracking No. You must pay for shipping fee and give us the tracking no. so that we can confirm your shipment. Shipments without tracking number will not be exchanged if lost during shipment. 
          2. After you have received the replacement, and still does not fit, you can exchange it for the 2nd time. However, you will pay for the shipping fee of $5 to receive the 2nd replacement.
          3. Over 30 days, you will pay for the shipping fee of $5.

          Cancellation

            1. Just email us your complete name at [email protected]
            2. We will send you an email to notify if we have already cancelled your order.
            3. After cancellation, we will refund your payment, and a Refund Notification email will be sent to you immediately.

            Refund

              1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You must pay for tracking so that we can confirm your shipment. Shipments without tracking number will not be refunded if lost during delivery.
              2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
              3. Late or missing refunds,
                1. If you haven’t received a refund yet, first check your bank account again.
                2. Then contact your credit card company, it may take some time before your refund is officially posted.
                3. Next, contact your bank. There is often some processing time before a refund is posted.
                4. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
              4. Over 30 days, Refund is void.

                CONDITIONS

                To be eligible for a return, exchange or refund:

                1. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
                2. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
                3. To complete your return, we require a receipt or proof of purchase.
                4. Please do not send your purchase back to the manufacturer. 
                5. Additional non-returnable items:
                  1. Gift cards
                  2. Downloadable software products
                  3. Some health and personal care items
                  4. Underwear
                6. There are certain situations where only partial refunds are granted (if applicable)
                  1. Book with obvious signs of use
                  2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
                  3. Any item not in its original condition, is damaged or missing parts for reasons that are not due to our own errors
                  4. Any item that is returned more than 30 days after delivery 
                7. Sale items (if applicable) 
                  1. Only regular priced items may be refunded. Unfortunately sale items cannot be refunded. 
                8. Gifts 
                  1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
                  2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send a refund to the gift giver and he notified about the return/refund of the item.
                9. Shipping 
                  1. Contact as at [email protected] for shipping details and instructions.
                  2. After mailing your item to the given address, kindly email and provide us the Tracking no.
                  3. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
                  4. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
                  5. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
                  6. Refund will be given to the items that are returned to us after 30days. Missing items will be replaced.
                  7. Note: Over 30 days, refund is void. 

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